Privacy Policy

Last updated: March 31, 2026

1. Introduction

DM Native LLC ("DM Native," "we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect, use, and share. This Privacy Policy describes our practices regarding information collected through our website (dmnative.com), our platform, and related services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, business name, and institutional financial account details when you register for our services.
  • Application Data: Information submitted through our OWNERSHIP application forms, including estimated monthly transaction volumes.
  • Communications: Content of messages you send to us via email or support channels.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, interaction timestamps, and session duration.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Performance Metrics: API response times, error rates, and system telemetry necessary for service reliability.

2.3 Information From Third Parties

  • Social Platform Data: Message metadata received via connected social platform integrations, processed solely for the purpose of enabling autonomous commerce responses.
  • Payment Data: Transaction confirmations received from authorized financial processors. We do not store credit card numbers, CVVs, or full payment credentials.

3. How We Use Information

We use collected information exclusively for:

  • Operating and improving the DM Native autonomous commerce engine
  • Processing and responding to customer DMs on behalf of merchants
  • Generating secure OWNERSHIP Checkout sessions
  • Training and refining our AI models in OWNERSHIP Simulation Mode with merchant authorization
  • Communicating service updates, security alerts, and administrative messages
  • Complying with legal obligations

4. Data Sharing

We do not sell personal information. We share data only with:

  • Financial Processors: Authorized payment partners under their own privacy policies
  • Infrastructure Partners: Global edge computing and content delivery networks
  • Social Platforms: Connected Instagram and WhatsApp commercial interfaces
  • Law Enforcement: When required by valid legal process

5. Data Security

We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls, and our proprietary institutional post-audit layer that audits all AI-generated responses before transmission.

6. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Merchant conversation data processed through our engine is retained for a maximum of 90 days unless a longer retention period is requested by the merchant.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of certain data processing activities
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@dmnative.com.

8. Contact

For questions about this Privacy Policy or our data practices, contact:
DM Native LLC
New Mexico, USA
privacy@dmnative.com